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    Privacy Policy | Terms & Agreements

    Effective Date: 12/7/2025
    Website: https://lockedinsuccess.com
    Business Name: Locked In Success

    Locked In Success (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, coaching engagements, consulting services, digital products, and related platforms.

    This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, purchase digital products, or interact with us online.

    Information We Collect

    We may collect personal information in the following ways:

    A. Information You Voluntarily Provide

    When you:

    • Book a coaching or consulting session
    • Complete a contact form
    • Subscribe to email communications
    • Purchase a service or digital product
    • Register through platforms such as Stan Store, Calendly, Stripe, or similar tools
    • Communicate with us via email, website forms, or social media

    You may provide:

    • Name
    • Email address
    • Phone number
    • Company name and title
    • Billing information
    • Information related to your professional goals, leadership development, or organizational needs

    B. Automatically Collected Information

    When you visit our website, we may automatically collect:

    • IP address
    • Browser type
    • Device type
    • Pages visited
    • Time spent on the site
    • Referring website

    This is collected through cookies and analytics tools.

    How We Use Your Information

    We use your information to:

    • Deliver coaching and consulting services
    • Schedule and manage appointments
    • Process payments
    • Provide digital products and resources
    • Communicate regarding services, updates, or content
    • Improve our website, services, and user experience
    • Send marketing communications (you may opt out at any time)
    • Maintain business records and legal compliance

    We do not sell your personal information.

    Payment Processing

    Payments for services and digital products are processed through third-party platforms such as Stripe, Stan Store, PayPal, or similar providers. We do not store your credit card or banking information. These platforms maintain their own privacy and security standards.

    Use of Third-Party Tools and Platforms

    We may use trusted third-party services to operate our business, including but not limited to:

    • Scheduling platforms (e.g., Calendly)
    • Email marketing platforms (e.g., Mailchimp, ConvertKit)
    • Website analytics (e.g., Google Analytics)
    • Payment processors (e.g., Stripe, Stan Store)
    • Video conferencing tools (e.g., Zoom, Microsoft Teams)

    These providers may have access to your information solely to perform services on our behalf and are obligated to protect it.

    Coaching and Consulting Confidentiality

    As an executive coaching and consulting practice, we treat all client discussions, materials, and shared information as confidential. We do not disclose client information without explicit consent, except where required by law.

    Cookies and Tracking Technologies

    Our website uses cookies to:

    • Understand site traffic and usage patterns
    • Improve user experience
    • Support marketing efforts

    You can disable cookies through your browser settings at any time.

    Data Security

    We implement reasonable administrative, technical, and physical safeguards to protect your information. While no method of transmission over the internet is completely secure, we take appropriate measures to safeguard your data.

    Your Rights and Choices

    You have the right to:

    • Request access to the personal information we hold about you
    • Request corrections to your information
    • Request deletion of your information
    • Opt out of marketing emails at any time

    To exercise these rights, contact us at: [your email address]

    Data Retention

    We retain personal information only as long as necessary to:

    • Provide services
    • Comply with legal obligations
    • Maintain business records

    Children’s Privacy

    Our services are intended for adults and business professionals. We do not knowingly collect information from individuals under the age of 18.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

    Contact Information

    If you have questions about this Privacy Policy or how your information is handled, please contact:

    Locked In Success
    Email:Leslie.napolitano@lockedin-success.com
    Website: https://lockedin-success.com

    Terms & Agreements

    Effective Date: 12/7/2025
    Website: https://lockedinsuccess.com
    Business Name: Locked In Success

    By accessing this website, purchasing services, booking sessions, or downloading digital products from Locked In Success (“Company,” “we,” “our,” or “us”), you agree to the following Terms and Conditions.

    Services Provided

    Locked In Success provides:

    • Executive coaching
    • Leadership consulting
    • Fractional executive services
    • Training and development sessions
    • Digital products, toolkits, and resources

    All services are professional development services and are not therapy, legal advice, financial advice, or medical services.

    Use of Website and Materials

    All content on this website, including frameworks, tools, downloads, text, graphics, and materials, are the intellectual property of Locked In Success.

    You may not:

    • Copy, reproduce, distribute, or resell materials
    • Share digital products outside your organization
    • Modify or claim ownership of our materials

    Materials are for your personal or internal organizational use only.

    Payments and Refund Policy

    All payments for services, sessions, and digital products are due at the time of booking or purchase.

    Because of the nature of consulting, coaching, and digital intellectual property:

    • All sales are final
    • No refunds are provided once services are rendered or digital products are delivered
    • Rescheduling policies for sessions are outlined in the Coaching Agreement below

    No Guarantees

    We provide guidance, tools, and professional expertise. However, results depend on individual and organizational effort, implementation, and circumstances.

    We do not guarantee specific business, career, financial, or organizational outcomes.

    Limitation of Liability

    Locked In Success is not liable for:

    • Decisions made based on coaching or consulting conversations
    • Business or career outcomes
    • Indirect, incidental, or consequential damages

    Your use of our services is voluntary and at your discretion.

    Third-Party Tools

    We may use third-party platforms such as Stripe, Stan Store, Calendly, Zoom, or email marketing services. We are not responsible for their privacy or operational practices.

    Governing Law

    These Terms are governed by the laws of the State of California, United States.

    Updates

    We may update these Terms at any time. Continued use of our website and services constitutes agreement to the updated terms.

    Disclaimer

    The information provided by Locked In Success through coaching sessions, consulting engagements, digital products, website content, and communications is for educational and professional development purposes only.

    Locked In Success does not provide:

    • Legal advice
    • Financial advice
    • Medical or psychological services
    • Therapy or counseling

    All clients are responsible for their own decisions, actions, and results.

    Any examples, case studies, or success stories shared are illustrative and do not guarantee similar outcomes.

    Use of our website, services, and materials is at your own discretion and risk.

    Coaching & Consulting Agreement

    This agreement applies to all clients booking sessions, consulting engagements, fractional executive services, or purchasing digital programs from Locked In Success.

    Nature of the Relationship

    You understand that:

    • Coaching is a professional partnership focused on leadership, performance, and development
    • Consulting provides strategic guidance and expertise
    • This relationship is not therapy, legal counsel, or financial advisory services

    Client Responsibility

    You agree that you are fully responsible for:

    • Your decisions, actions, and results
    • Implementing strategies discussed
    • Attending sessions prepared and on time

    Confidentiality

    All discussions during coaching and consulting engagements are confidential and will not be shared without your consent, except as required by law.

    Scheduling & Rescheduling Policy

    • Sessions must be rescheduled at least 24 hours in advance
    • Missed sessions or late cancellations may be forfeited without refund
    • If Locked In Success must reschedule, a new time will be promptly offered

    Payment Terms

    • Payment is required prior to sessions or project start
    • Multi-session or project engagements follow the agreed payment schedule
    • All payments are non-refundable once services begin

    Intellectual Property

    All frameworks, tools, worksheets, and materials provided remain the property of Locked In Success.

    You may use them internally but may not reproduce, distribute, or sell them.

    No Guarantees

    You acknowledge that outcomes depend on your participation, effort, and organizational context. No specific results are guaranteed.

    Termination

    Either party may terminate the engagement at any time in writing. Fees for services already delivered are non-refundable.

    Agreement Acceptance

    By booking a session, purchasing a service, or engaging in a consulting relationship with Locked In Success, you acknowledge that you have read, understood, and agreed to this Coaching & Consulting Agreement.

    Contact Information

    If you have questions about this Privacy Policy or how your information is handled, please contact:

    Locked In Success
    Email:Leslie.napolitano@lockedin-success.com
    Website: https://lockedin-success.com

    Copyright © 2026 Locked In Success - All Rights Reserved.

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